Shipping Information
Order Processing Time
Orders are typically processed within 24-48 hours after payment confirmation. Processing may take slightly longer during high-demand periods such as holidays or promotional campaigns - if your order is part of a busy window, allow a little extra time before dispatch.
Estimated Delivery Times
| Stage | Typical window |
|---|---|
| Order processing | 24-48 hours after payment |
| Delivery after dispatch | 10-15 business days |
| Customs and regional delays | Varies by destination and local postal performance |
Delivery time depends on your location and the performance of local postal services. Delays can come from customs processing, regional logistics conditions or peak shipping periods - most orders arrive within 10-15 business days after dispatch.
Tracking Your Order
After dispatch you receive a tracking number to monitor your shipment. For international shipments, tracking may not update immediately - allow several days for the first scan to appear before treating it as a problem.
Multiple Shipments
In some cases an order is shipped in separate packages - each shipment has its own tracking number. If you receive only part of your order, check your account dashboard for the other package before contacting support.
Customs and International Delivery
Reship Policy
If a package is confirmed lost during transit or meets the conditions outlined in our store policy, contact support with your order details. Providing accurate order and tracking information speeds up the review and keeps communication clear.
Need Help with Your Order?
- Shipping status or delivery questions - submit a request through the contact page.
- Order history and tracking - open your account dashboard to review orders and monitor updates.
- Delayed delivery - check tracking first, then contact support if the package is overdue.
Shipping - Common Questions
How long does shipping usually take?
Most orders arrive within 10-15 business days after dispatch, plus 24-48 hours of processing time after payment confirmation.
When will I receive my tracking number?
You receive the tracking number after your order is processed and shipped - usually within a few days of payment confirmation.
Why is my tracking not updating?
International tracking can take several days to show the first scan; regional postal services update slower than domestic ones.
Can my order arrive in multiple packages?
Yes - orders may be split into several shipments depending on product availability and warehouse location, each with its own tracking number.
What should I do if my package is delayed?
Check your tracking first; if the package is overdue, contact support with your order details and we will review it.
Is my order shipped discreetly?
Yes - orders are packed discreetly with no product details visible on the outside of the package.
Related Pages
FAQ - orders, payments and account questions.
Contact us - support requests and order help.